Your complete satisfaction is our top priority.
We support returns and refunds for buyers within 30 business days after receiving the goods, but the following conditions must be met:
- Returns will not be supported after 30 business days.
- All returned items must be in brand new, unopened, unmarked, and resalable condition. We do not accept used or worn items.
- Customized items and items sold at a special discount cannot be returned unless the product has defects or printing errors.
Return Shipping Costs
If the return is due to our error (e.g., you received the wrong size or a defective item), we will cover the return shipping costs.
If the return is due to the buyer’s reason, the buyer will be responsible for the return shipping costs.
Return and Refund Process
- Please send your return request and order number to [email protected].
- We will respond to your email within two business days and provide the return address.
- You will need to send the returned product to the address we provide.
- We will process your refund within 3 business days of receiving the returned item.
- Please note that it may take up to 7 business days for the refund to reflect in your bank or credit card account.
Exchange Policy
We do not support exchanges. We will not ship replacement items until we have received the returned product. If the buyer needs a replacement immediately, a new order must be placed with full payment. The old order must go through the return and refund process.